Your privacy is important to us and we are committed to protecting your personal data. This Privacy Statement provides information on how Captec Systems Limited (hereinafter referred to as “Captec”, “the Company”, “we or “us”) handles personal data. This Statement applies to any Captec systems website, application, product, software, or service (collectively, our “Services”).
In the course of providing Services to you, we may process your personal data, this may include, but is not limited to, information like your name, email address or telephone number. Processing could mean collecting, storing, using or disclosing your personal data.
We will use your personal data only for the purposes and in the manner set forth below, which describes the steps we take to ensure our processing of your personal data is in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation), along with other similar applicable laws in other countries around the world.
More specifically, this Privacy Statement applies to you if:
In order to provide you with products and services we usually store the following personally identifiable information ("Personal data"):
Administration - We use personal data such as your name, email address, phone number to provide technical and customer support, customer training and to send important communications and Service information updates.
Contractual - Captec processes your personal data to provide you with requested Services. We will not use your personal data to contact you with newsletters, marketing or promotional materials without first obtaining your consent. You may withdraw this consent at any time. Each automated distribution email communication sent to you, includes an ‘unsubscribe’ link providing you the opportunity to opt out of receiving future communications.
Hosted services - Some of our Services provide data and document storage as an integral part of the product or solution offering. Documents and data stored by our customers may contain personal data. Any information stored by, or on behalf of our customers is controlled and managed by and only made accessible to those customers or others our customers may authorise from time to time. Our access to this information is limited to Captec Systems employees with a critical business reason, such as technical support.
Captec as a Data Controller stores and processes data within Europe. We take steps to ensure that the information we collect is processed according to this Privacy Statement and the requirements of applicable law.
We may transfer personal information from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy afforded by the EU Data Protection Regulation and other data protection rules applicable to us (collectively, “Data Protection Law”). In these circumstances we take measures to provide an appropriate level of data privacy protection.
The security of your Personal data is important to us and we take all reasonable necessary steps to protect your personal data. For example:
Please also refer to our Data Protection Policy.
We store collected data for purposes of providing our Services, and for up to seven years after. We reserve the right to store or delete collected data earlier or later than set forth herein if required to do so by an applicable law or regulation, including the GDPR and for the exercise or defence of legal claims.
However, if you wish to have your personal data removed from our databases, you can make such a request by writing to the address on our website.
Captec is committed to ensuring that you have control and visibility to your personal data. We will respond to requests for information and, where applicable, will correct, amend, or delete your personal data. The following is a summary of your rights and additional commitments from Captec.
You can request a copy of the personal data we hold about you. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data.
You have the right to request that we correct any inaccuracies in the personal data we hold about you and complete any personal data where this is incomplete.
It is your responsibility to ensure that any information you have provided to us is accurate and up-to-date. If any of the information that you have provided to us changes, please contact us at firstname.lastname@example.org.
You have the right to request that your personal data be deleted in certain circumstances including:
However, this right does not apply where, for example, the processing is necessary:
You can ask that we restrict your personal data (i.e., keep but not use) where:
We can continue to use your personal data:
Where you have provided personal data to us, you have a right to receive such personal data back in a structured, commonly-used and machine-readable format, and to have those data transmitted to a third-party data controller without hindrance but in each case only where:
You have a right to object to the processing of your personal data in those cases where we are processing your personal data in reliance on our legitimate interests. In such a case we will stop processing your personal data unless we can demonstrate compelling legitimate interests which override your interests and you have a right to request information on the balancing test we have carried out.
You have the right to complain to the Information Commissioners Office (ICO). Further information is available from the ICO’s website.
We will also respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one month after receipt of your request. That period may be extended by two further months where necessary, taking into account the complexity of the complaint. We will inform you of any such extension within one month of receipt of your request. We may request proof of identification to verify your request. All requests should be addressed to email@example.com.
Captec’s Services may contain links to and may be used by you in conjunction with third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us (for example LinkedIn and Google and third-party services for email and OCR. The privacy practices of these third parties will be governed by the parties’ own Privacy Statements. Captec is not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to these third-party services.
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.
Like many website operators, we also collect information that your browser sends whenever you visit our website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.
Cookies are small data files that are stored in your web browser on your computer, tablet or smartphone (each a “Device”) when you visit a website. Cookies serve a number of purposes like letting you navigate between pages efficiently, remembering your preferences, interests or log in details, and generally improving your experience.
|Required||Session||Captec||Automatically expiring session cookie is required to maintain a user’s application session.|
|Required||Analytics||Google Analytics||This information is used to improve usability, and functionality of the applications. Please see https://support.google.com/analytics/answer/6004245?hl=en-GB for more information.|
For instructions on blocking and deleting cookies, see the privacy and help documentation of your specific browser’s website. You can also refer to www.allaboutcookies.org for instructions on disabling cookies in your browser. If you use more Devices and/or browsers you will need to disable cookies on each Device and on each browser separately.
If you limit the ability of our Services to set cookies, this may prevent you from using certain features of our applications properly and your user experience may deteriorate. You may also be able to opt-out from certain cookies through third party cookie management sites. Disabling cookies may prevent you from using certain parts of our applications and Services.
We reserve the right to update or change our Privacy Statement at any time.
We understand that you may have questions or concerns about this Statement or our privacy practices or may wish to file a complaint. Please feel free to contact us in one of the following ways:
Address: Captec Systems Ltd. Suite 3, 16 - 17 Hollybush Row, Oxford, OX1 1JH, UK